Pinata Shipping, Claims & Returns Policy
This pinata shipping policy explains planning ranges and claim steps for wholesale and custom orders shipped from China.
Plan backward from the required delivery date
Production and transit estimates start after the relevant approval, payment or carrier handover. Freight method, packed volume, destination, customs clearance and peak-season conditions can materially affect the final schedule.
- Allow time for sampling and artwork approval before production.
- Confirm whether the quotation uses courier, air freight or ocean freight.
- Inspect cartons at delivery and preserve evidence for any claim.
Before ordering, compare the timing below with the wholesale process and confirm route-specific details in your written quotation.
All times below start after the applicable milestone—approval, payment or carrier handover—and are estimates, not delivery guarantees. Your written quotation and shipping confirmation control.
Production and dispatch planning
| Stage | Current public planning reference | What confirms it |
|---|---|---|
| Brief review | After complete information is received | Product/reference, quantity by design, size, packaging, destination and target date |
| Stock or reference sample | 3–7 days depending on complexity | Sample details and payment confirmed |
| Custom sample | Quoted after design review | Artwork, dimensions and must-keep details reviewed |
| Bulk production | Quoted by design and quantity | Required payment and final approval milestone stated in the quotation |
| QC, packing and FOB handover | Confirmed for the order | Product-specific pack and requested evidence agreed |
Because piñatas are largely handmade and packaging cannot be standardized across every shape, the written quotation controls the schedule.
Transit planning after FOB handover
Current bulk export quotations use FOB only. Main carriage, insurance, import clearance and destination delivery are arranged and confirmed by the buyer or its forwarder. The factory supplies final carton count, dimensions, weight and agreed documents after the order-specific packaging plan is confirmed.
For samples or small parcels, courier service may take about 3–5 days or 7–12 days depending on service and destination. This is a planning reference, not a delivery guarantee.
FOB term and buyer responsibilities
Our current bulk export basis is FOB at the named port. The quotation must identify that port. Under the agreed FOB order, the buyer or its forwarder arranges main carriage and destination handling and the buyer manages import licences, local product requirements, duties, tariffs, taxes, customs brokerage and destination charges.
Sample courier arrangements are separate from the bulk FOB basis and are confirmed by service and destination.
Freight quotes, documents and extra charges
Freight is based on packed dimensions, chargeable weight, destination, service level, available route and current carrier rates. A preliminary freight figure may change after final packing or if the carrier rate expires. We provide customary commercial invoice, packing list and agreed shipping documents; special certificates, testing, legalisation or destination labels must be requested before quotation and may cost extra.
Buyer is responsible for demurrage, detention, storage, re-delivery, address correction or customs charges caused by unavailable receivers, incorrect information, unpaid duties, missing buyer documents or delayed clearance.
Delivery inspection
- Count cartons before signing and compare the count with the carrier document.
- Photograph all sides of any crushed, wet, opened or re-taped carton before moving it.
- Write visible damage or shortage on the carrier receipt; do not sign “received in good condition” if damage is visible.
- Open and count affected cartons promptly while keeping labels, packing and products together.
Delivery to a freight forwarder, warehouse or agent selected by Buyer is treated as delivery to Buyer at the point required by the agreed Incoterm.
Claims deadlines and required evidence
Send the order or invoice number, SKU, affected quantity, description, carton labels, packing-list reference, clear product and packaging photographs, and the signed delivery receipt. An unboxing video is strongly recommended for concealed damage or quantity claims.
Keep affected goods, cartons and packing for at least 14 calendar days after submitting the claim and do not destroy or repair them without written permission. Late or undocumented claims may be denied because carrier recovery and verification may no longer be possible.
After review, a valid claim may be resolved by replacement with a current or next order, repair, credit or refund for the affected goods, at our reasonable option. Freight or duty reimbursement applies only when agreed in writing.
Returns and non-returnable goods
Do not return goods without written return authorisation and shipping instructions. Approved returns must be dispatched within 14 calendar days after authorisation, unused and in original saleable packaging.
Custom, private-label, made-to-order, approved sample, opened, used, clearance and non-resalable goods are non-returnable. Buyer’s change of mind, excess stock, customer cancellation or incorrect ordering is not a product defect. If we exceptionally accept such a return, Buyer pays return freight, customs and handling, and the credit is issued only after inspection.
For confirmed defective or incorrect goods, we will provide the agreed remedy and return instructions. Unauthorised or collect-on-delivery returns may be refused.
Shipment delay, refusal and cancellation
A carrier delay does not automatically cancel an order. If a shipment appears lost, we will cooperate with the carrier investigation; investigations and compensation follow the carrier’s rules and the agreed shipping term.
Buyer may not refuse delivery solely because of a delay or minor packaging damage when goods remain usable. Refusal without written approval makes Buyer responsible for return freight, storage, duty and disposal costs. Order cancellation follows the Terms & Conditions, including incurred material, sample, tooling and production costs.
Start a shipping or claim request
Use our Contact page and include “Shipping” or “Claim” plus your invoice number in the message. For urgent delivery damage, contact the carrier at the same time and keep the claim reference.